Each time you log in to Online Banking we will display the details of your last log in.
This is an additional security measure that we have taken to ensure that you know if someone has fraudulently accessed your accounts online.
The details shown are the date and time on which you last accessed the service. It is important that you check your last log in every time you log in. It will be displayed in the top navigation bar as indicated below.
If you are suspicious of the last log in shown and do not recall logging in to Online Banking on that date, please call our Phoneline Banking service on 0345 793 0000 † , log in and choose option 0 to speak to a Customer Service Adviser. Our advisers are available between 9am and 5pm Monday to Sunday (excluding Bank Holidays).
The account balances you get on Online, Mobile and Phoneline Banking are your statement balances at that time, with the exception of the accounts below. Balances for your Credit Cards and Asset Finance Account balances are updated up to close of business on the previous banking day. The balance includes cheques that have not yet cleared, but will not include any pending transactions that you have authorised which have not yet been debited from your account.
Available Funds’ is the amount you can transfer or withdraw from your account. If you have an agreed overdraft limit with us, your 'Available Funds' will not include the amount of your overdraft, however you can still use the funds from your overdraft limit when transferring or withdrawing from your account. The amount of your overdraft limit will appear underneath your 'Available Funds' Pending Transactions that you have made but have not yet been taken from your Account may reduce your Available Funds, as will any uncleared amounts paid into your account such as cheques.
The amount you can transfer or withdraw using Online, Mobile and Phoneline Banking is subject to transaction limits. Details of our transaction limits are available here. Depending on the type of account you have, you may have to pay transactions fees for some transfers or withdrawals on Online, Mobile and Phoneline Banking. Details of these charges are in our price list, which is available in branch or on our website here.
The ‘Pending Transactions’ screen displays Visa debit card transactions which you have made but have not yet been debited from your account. Most Visa debit card transactions are debited within several days, however, the timeline can be different for each transaction depending on how the retailer/merchant processes it. As a result, there may be some Visa debit card transactions which you have made that are not displayed on this screen. Simply call us 24 hours a day, on 028 9024 1822 or +44 28 9024 1822 (from outside the UK). We’ll be happy to answer any questions you have about Visa debit cards.
You can now view your direct debits online and cancel those that are no longer required.
A direct debit is an agreement between you and the organisation you are paying, which allows them to take money out of your account at regular intervals. The organisation will set this up and can alter the amount paid, as long as you have been given advance notice of the collection amounts and dates. There is an industry guarantee on Direct Debits ‘The Direct Debit Guarantee’.
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You will be presented with a list of all your active direct debits. These will show the Receiver name and Receiver reference, Last Paid Date, the Amount and the Frequency. You will also have the option to view more information or cancel the direct debit.
You will also have the option to view direct debits you have cancelled within the last six months by selecting the ‘Inactive' on the Direct Debits screen.
No, you cannot set up a direct debit using Online Banking. To set up a direct debit, contact the organisation you are paying to arrange for a direct debit to be set up.
No, you cannot amend a direct debit using Online Banking. To amend a direct debit, contact the organisation you are paying and they should be able to process the amendment for you.
Personal Banking Customer can call into a local branch where a member of staff will help them, or they can call 0345 600 5925 where a member of staff will support with their request. Business Banking Customers can call a customer service adviser on 0345 600 5925 who will help with their request.
